July 10, 2020
  • 10:32 am INTERNATIONAL SUSTAINABILITY ACADEMY(ISA) SCHOLARSHIP PROGRAM IN GERMANY
  • 10:28 am COUNCIL OF EUROPE WORLD FORUM FOR DEMOCRACY 2020: CALL FOR YOUTH DELEGATES
  • 10:23 am XXV. INTERNATIONAL SUMMER UNIVERSITY 2020 DANCING WITH UNCERTAINTY: TRIALS AND TRANSFORMATIONS IN CENTRAL AND EASTERN EUROPE, 1989 TO COVID-19
  • 10:21 am QUEEN ELIZABETH COMMONWEALTH SCHOLARSHIPS 2020
  • 2:54 pm ERASMUS+ Training Course VulnerAbility: Transforming Weaknesses into Strengths for Social Inclusion

Deadline: 24 april 2020

About the Opportunity:

Reporting to the Associate Dean of Northeastern’s Charlotte (CLT) campus, the Student Services Manager serves as the primary point of contact for learners in the region. S/he is responsible for coordinating and facilitating the learner experience for programs at the Charlotte campus and online. The Manager provides support and serves as a navigator for students to access the broad range of student services across a robust University network throughout the colleges and administrative offices. S/he guide will guide students through broad range of academic and personal issues. In addition, s/he will ensure that faculty have the appropriate support to provide the best learning environment and experience.

Responsibilities:

The position requires a broad knowledge base of university resources, campus operations, programs and courses available. It will also require strong problem solving and interpersonal skills, capacity to work in a fast-paced environment, and ability to manage multi-faceted and dynamic projects.

The primary responsibilities include student services (including international and service members and veterans), co-curricular programming, faculty services (course delivery coordination), student communication, and data management.

Qualifications:

Responsibilities include, and are not limited to:

  • Support overall enrollment and retention goals
  • Provide overall direction for student services on the campus to coordinate all aspects of the learners’ experience
  • In partnership with CLT college advisors and students service liaisons coordinate and facilitate Boston-based service delivery
  • Serve as a Designated Service Officer (DSO) in partnership with the Office of Global Studies and a School Certifying Official (SCO) for the Department of Veterans Affairs (VA) in partnership with Center for the Advancement of Veterans and Service members (CAVS)
  • Provide monthly visit to Ft. Bragg students to address student service needs
  • In partnership with the Campus Operations Manager coordinate graduation preparation and facilitate graduation ceremony.
  • Collaborate with CLT college advisors to develop effective student life experiences for students on campus, on-line, or participating in student mobility programs
  • In partnership with the academic programs assist in the implementation of the Self-Authored Integrated Learning (SAIL)
  • Coordinate the delivery of courses at the Charlotte campus and assist the respective visiting teaching faculty
  • In partnership with Operations Manager and faculty, develop approprite learning environments for student mobility programs such as residencies, dialogues, and graduate convening
  • In partnership with the campus Communication Manager provide necessary information for students
  • Use Salesforce, Banner and student information systems to monitor accurate student records and student reporting systems

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